WORKS GREAT WITH

WORKS WITH

and more

WORKS WITH

Ask customers to

show you the issue

Ask customers to show you the issue

Send customers a link to record their screen.

Get the video, repro steps, and logs back in your helpdesk. Skip the back-and-forth.

Send customers a link to record their screen.

Get the video, repro steps, and logs back in your helpdesk. Skip the back-and-forth.

Start for free

Get a demo

Jane’s chat

Ticket #12789

Hi, I’m trying to import a file but nothing happens when I click the button.

acme.com user

Can you record your issue so we can see what’s happening:

Acme support team

User’s screen recording

2:10

Acme.com user

Message...

Can you record your issue so we can see what’s happening:

Send

Jane’s chat

Ticket #12789

Hi, I’m trying to import a file but nothing happens when I click the button.

acme.com user

Can you record your issue so we can see what’s happening:

Record my screen

Acme support team

User’s screen recording

2:10

Acme.com user

Browser specsNetwork logsUser steps

Jane’s chat

Ticket #12789

Hi, I’m trying to import a file but nothing happens when I click the button.

acme.com user

Can you record your issue so we can see what’s happening:

Acme support team

User’s screen recording

2:10

Acme.com user

Message...

Can you record your issue so we can see what’s happening:

Send

Trusted by 2500+ support teams around the world

THE PROBLEM

Your team can't investigate customer issues
if they can't see what happened.
Today, that means endless back-and-forth with customers,
chasing screenshots, or jumping on Zoom calls.
And most of the time, you are still guessing

Your team can't investigate customer issues if they can't see what happened. Today, that means endless back-and-forth with customers, chasing screenshots, or jumping on Zoom calls. And most of the time, you are still guessing

No installation, download, or account required

Customers show the issue instead of explaining it

Ask customers to record their screen so your team can watch the issue exactly as it happened.

Customers can record in one click from a secure link

The recording is automatically attached to the ticket

No installation, download, or account required

See the steps and environment behind the issue

See the steps and environment
behind the issue

9:22 PM

See what the customer did, their setup, and everything around the issue.

See the exact sequence of actions that led to the issue

See the issue from the customer's real device and setup

See how your product interacts with its browser (extensions, network conditions...)

Capture the technical data needed for deeper investigation

For complex issues, Birdie captures console logs, network requests, and metadata automatically. No more chasing customers for HAR files.

Escalate with everything Engineering needs.

For complex issues, Birdie captures console logs, network requests, and metadata automatically. No more chasing customers for HAR files.

Escalate with everything Engineering needs.

A vibrant abstract gradient of deep blues, purples, and aquamarine with a bright vertical Birdie-like streak of light.

Browser

File

Edit

View

Window

Help

12:43 PM

A web browser window showing a data export in progress, with a file named data_export.csv and a 100% completion bar.

ErrorUnknown

Chrome

CSV

data_export

1:45

2:10

TranscriptConsoleNetworkInfo

146{ }acme-uploads-prod.s3…partNumber=9

PUT201

147{ }acme-uploads-prod.s3…partNumber=10

PUT201

148{ }complete

POST422

149{ }log

GET201

150{ }track

PUT201

151{ }abort

POST200

152{ }manifest.json t=1780568055296

GET200

153{ }highlight-CbHVn6zF38c.css

GET200

154{ }amplify-vendorBdiRGzlPs1a.js

GET200

155{ }billing

GET201

156{ }dscripts-CVP3Z8nD.js

GET200

{
  "error": "MULTIPART_UPLOAD_INCOMPLETE",
  "message": "Upload could not be finalized",
  "requestId": "req_4xZ8nKp2",
  "details": {
    "uploadId": "upl_8f92kd9s",
    "fileName": "data_export.csv",
    "bucket": "acme-uploads-prod",
    "missingParts": [7],
    "receivedParts": 9,
    "expectedParts": 10
  }
}

TranscriptConsoleNetworkInfo

146{ }acme-uploads-prod.s3…partNumber=9

PUT201

147{ }acme-uploads-prod.s3…partNumber=10

PUT201

148{ }complete

POST422

149{ }log

GET201

150{ }track

PUT201

151{ }abort

POST200

152{ }manifest.json t=1780568055296

GET200

153{ }highlight-CbHVn6zF38c.css

GET200

154{ }amplify-vendorBdiRGzlPs1a.js

GET200

155{ }billing

GET201

156{ }dscripts-CVP3Z8nD.js

GET200

{
  "error": "MULTIPART_UPLOAD_INCOMPLETE",
  "message": "Upload could not be finalized",
  "requestId": "req_4xZ8nKp2",
  "details": {
    "uploadId": "upl_8f92kd9s",
    "fileName": "data_export.csv",
    "bucket": "acme-uploads-prod",
    "missingParts": [7],
    "receivedParts": 9,
    "expectedParts": 10
  }
}

Browser

File

Edit

View

Window

Help

12:43 PM

A web browser window showing a data export in progress, with a file named "data_export.csv" and a progress bar at 100%.

ErrorUnknown

Chrome

Blank document icon with a folded corner

CSV

data_export

1:45

2:10

TranscriptConsoleNetworkInfo

146{ }acme-uploads-prod.s3…partNumber=9

PUT201

147{ }acme-uploads-prod.s3…partNumber=10

PUT201

148{ }complete

POST422

149{ }log

GET201

150{ }track

PUT201

151{ }abort

POST200

152{ }manifest.json t=1780568055296

GET200

153{ }highlight-CbHVn6zF38c.css

GET200

154{ }amplify-vendorBdiRGzlPs1a.js

GET200

155{ }billing

GET201

156{ }dscripts-CVP3Z8nD.js

GET200

{
  "error": "MULTIPART_UPLOAD_INCOMPLETE",
  "message": "Upload could not be finalized",
  "requestId": "req_4xZ8nKp2",
  "details": {
    "uploadId": "upl_8f92kd9s",
    "fileName": "data_export.csv",
    "bucket": "acme-uploads-prod",
    "missingParts": [7],
    "receivedParts": 9,
    "expectedParts": 10
  }
}

Add Birdie to your

existing support workflow

Add Birdie to your

existing support workflow

Request screen recordings from AI support bots, ticket forms, or any tickets. Birdie integrates with your existing helpdesk.

Agent-Initiated Requests

Ticket Form

AI Support Bot

Let customers record their issue when

submitting a support ticket.

Let customers record their issue when submitting a support ticket.

Discover how it works

Hey, I’m facing an issue with my form submission, it doesn’t work and freeze my window.

Can you record your issue so we can see what’s happening?

Recording Link →

Message...

Send message

Request recording

Hey, I’m facing an issue with my form submission, it doesn’t work and freeze my window.

Can you record your issue so we can see what’s happening?

Recording Link →

Message...

Send message

Request recording

Discover how it works

WE INTEGRATE SEAMLESS WITH

SEAMLESS INTEGRATION

INTERCOM

ZENDESK

SALESFORCE

FRESHDESK

ADA

FRONT

Hubspot

Pylon

Plain

Crisp

Jira

Help Scout

The results support
teams see with Birdie

Birdie captures the screen, logs, and repro steps, saving our team from endless follow-ups and giving engineers what they need to fix issues faster.

Smiling woman with long brown hair wearing a striped shirt

Lauren Bougie

Manager of Customer Care • Amilia

Birdie captures the screen, logs, and repro steps, saving our team from endless follow-ups and giving engineers what they need to fix issues faster.

Lauren Bougie

Manager of Customer Care • Amilia

Before Birdie, customers sometimes sent videos of their issues, but it was rare and messy. Birdie made screen recordings part of our workflow, and changed how we troubleshoot issues.

Smiling man with a beard wearing a white shirt

Matt Lewis

Head of User Operations • AI21 Labs

Before Birdie, customers sometimes sent videos of their issues, but it was rare and messy. Birdie made screen recordings part of our workflow, and changed how we troubleshoot issues.

Matt Lewis

Head of User Operations • AI21 Labs

Zoom calls deflected

79%

We used to get on a Zoom for anything we could not reproduce. Now we send a Birdie Request Link and most of those calls just stop being necessary

Christos Chrysos

Director of Customer Support • Schoox

Fewer escalations

+32%

Honestly, a lot of what we escalated wasn't an engineering problem. We just couldn't see what was happening. Now the team works it out themselves.

Christos Chrysos

Director of Customer Support • Schoox

Faster time to resolution

55%

On complex tickets it used to take three rounds of questions before we understood the real problem. Now engineering gets the whole picture without asking.

Christos Chrysos

Director of Customer Support • Schoox

Better customer effort score

20%

Birdie avoids a lot of back and forth that used to be really frustrating for our customers. Plus, it's super easy for them to use.

Christos Chrysos

Director of Customer Support • Schoox

Trusted by 2500+ support teams around the world

A sleek, circular grey badge with "GDPR" prominently displayed in white, encircled by twelve white stars symbolizing.

A sleek, circular metallic badge, subtly reflecting light proudly displays "AICPA SOC2" in clear white text signifying.

A sleek grey circular icon featuring a white Caduceus symbol above the "HIPAA" text, highlighting data security for Birdie.

Built for teams with

security requirements

Control how recordings are stored, accessed, and protected. Birdie meets the security standards enterprise teams expect.

See our security practices

Store recordings on your own infra (AWS, Azure, GCP)

Auto-redact sensitive data

Custom data retention policies

Built for teams with security requirements

Control how recordings are stored, accessed, and protected. Birdie meets the security standards enterprise teams expect.

See our security practices

Store recordings on your own infra (AWS, Azure, GCP)

Auto-redact sensitive data

Custom data retention policies

Built for teams
with security requirements

Control how recordings are stored, accessed, and protected. Birdie meets the security standards enterprise teams expect.

See our security practices

Store recordings on your own infra (AWS, Azure, GCP)

Auto-redact sensitive data

Custom data retention policies

Ask customers to

show you the issue

Ask customers to show you the issue

THE PROBLEM

Customers show the issue instead of explaining it

Customers show the issue instead of explaining it

See the steps and environment behind the issue

See the steps and environment behind the issue

See the steps and environment behind the issue

Capture the technical data needed for deeper investigation

Capture the technical data needed for deeper investigation

Add Birdie to your

existing support workflow

Add Birdie to your

existing support workflow

The results support teams see with Birdie

The results support teams see with Birdie

Built for teams with

security requirements

Built for teams with security requirements

Built for teams with security requirements

See the steps and environment
behind the issue

The results support
teams see with Birdie

The results support
teams see with Birdie

Built for teams
with security requirements