How support teams investigate issues with Birdie

From endless back-and-forth to seeing exactly what happened

Start using Birdie now

It all starts with a

recording request

Request a screen recording from any support workflow

From a ticket

Hey, I’m facing an issue with my form submission, it doesn’t work and freezes my window.

Can you record your screen so we can see what’s happening ?

Recording link →

Ask for a screen recording from an existing conversation

From an AI bot

Easily build custom-made automation scenarios

From a ticket form

How can we help ?

I’m facing an issue with my...

Show us with a video

Record my screen

form

Let customers record their issue when submitting a ticket

Works inside your current helpdesk

Skip the back-and-forth.

Let customers show the issue

Skip the back-and-forth.

Let customers show the issue

See exactly what happened

Every recording includes the context behind the issue

Every recording includes

the context behind the issue

Transcript

Repro steps

Network

Console

Info

Browser

File

Edit

View

Window

Help

12:43 PM

Browser window showing a dashboard with email and description input fields, and a 'save changes' button

Unknown ErrorThe form submission has failed, please contact an administrator..

Chrome

0:13

0:24

TranscriptRepro stepsNetworkConsoleInfo

146{ }app.bundle.js

GET200

147{ }workspace

GET200

148{ }p

POST200

149{ }aee2c3faf.0000000.svg?X-Amz-Content-Sha25…

GET200

150{ }ac2bb5c3faf-preview.gif?X-Amz-Content-Sha25…

GET200

151{ }log?format=json&hasfast=true&authuser=0

POST200

152{ }me

POST422

153{ }log?format=json&error=1

POST200

154{ }sentry-ingest-js?api=envelope-xds

POST200

155{ }segmentio-sid-868815424470188481542447…

POST200

Headers - Status: 422 Unprocessable Entity
{
  "success": false,
  "error": "VALIDATION_FAILED",
  "field": "email",
  "message": "Email already in use by another account",
  "requestId": "req_kj82hd9s"
}

Browser

File

Edit

View

Window

Help

12:43 PM

Browser window showing an email and description input fields with a 'save changes' button

Unknown ErrorThe form submission has failed, please contact an administrator..

Chrome

0:13

0:24

TranscriptRepro stepsNetworkConsoleInfo

146{ }app.bundle.js

GET200

147{ }workspace

GET200

148{ }p

POST200

149{ }aee2c3faf.0000000.svg?X-Amz-Content-Sha25…

GET200

150{ }ac2bb5c3faf-preview.gif?X-Amz-Content-Sha25…

GET200

151{ }log?format=json&hasfast=true&authuser=0

POST200

152{ }me

POST422

153{ }log?format=json&error=1

POST200

154{ }sentry-ingest-js?api=envelope-xds

POST200

155{ }segmentio-sid-868815424470188481542447…

POST200

Headers - Status: 422 Unprocessable Entity
{
  "success": false,
  "error": "VALIDATION_FAILED",
  "field": "email",
  "message": "Email already in use by another account",
  "requestId": "req_kj82hd9s"
}

TranscriptRepro stepsNetworkConsoleInfo

150{ }ac2bb5c3faf-preview.gif?X-Amz-Content-Sha25…

GET200

151{ }log?format=json&hasfast=true&authuser=0

POST200

152{ }me

POST422

153{ }log?format=json&error=1

POST200

154{ }sentry-ingest-js?api=envelope-xds

POST200

155{ }segmentio-sid-868815424470188481542447…

POST200

Headers - Status: 422 Unprocessable Entity
{
  "success": false,
  "error": "VALIDATION_FAILED",
  "field": "email",
  "message": "Email already in use by another account",
  "requestId": "req_kj82hd9s"
}

A soft, warm gradient background with ethereal light effects, transitioning from pale peach to a deeper amber evoking a.

Turn the recording
into action

Whether you solve it yourself, ask AI, or involve engineering,
you have everything you need.

Whether you solve it yourself,

ask AI, or involve engineering,
you have everything you need.

Resolve Directly

Ticket #23412April 14th, 2026 - 7:34 PM

open

recording attached

John Doe

Acme SupportGot it, I cleaned up the duplicate email on our end. You should be able to save now.

Ticket #23412April 14th, 2026 - 7:34 PM

open

recording attached

John Doe

Acme SupportGot it, I cleaned up the duplicate email on our end. You should be able to save now.

Understand the issue and fix it without back-and-forth

Escalate when needed

[BUG-REPORT] Email won’t save on settings - user reportsupport-request

#139444 · x0rw opened 9 hours agocapture.acme.com/KjJu07tz

[BUG-REPORT] Email won’t save on settings - user reportsupport-request

#139444 · x0rw opened 9 hours agocapture.acme.com/KjJu07tz

[BUG-REPORT] Email won’t save on settings - user report

support-request

#139444 · x0rw opened 9 hours agocapture.acme.com/KjJu07tz

Share with engineering a complete report they can act on

Investigate with Birdie MCP

Send the full context to Claude, ChatGPT, and more. Find the root cause. Suggest a fix.

@Birdie What went wrong here?capture.acme.com/KjJu07tz

Attach

Deepsearch

Called birdie_mcp

getRecording

Called birdie_mcp

getConsoleLogs

Called birdie_mcp

getNetworkErrors

ROOT CAUSE

The save operation could not be completed because the email address john.doe@gmail.com is already associated with another account in our system. Please use a different email address.

SUGGESTED FIX

Enforce email uniqueness on the server and return a clear validation error instead of an unknown error

Ask Birdie "What went wrong here?" with a recording link. Birdie calls birdie_mcp to fetch the recording, console logs and network errors, then reports the root cause and a suggested fix.

@Birdie What went wrong here?capture.acme.com/KjJu07tz

Attach

Deepsearch

Called birdie_mcp

getRecording

Called birdie_mcp

getConsoleLogs

Called birdie_mcp

getNetworkErrors

ROOT CAUSE

The save operation could not be completed because the email address john.doe@gmail.com is already associated with another account in our system. Please use a different email address.

SUGGESTED FIX

Enforce email uniqueness on the server and return a clear validation error instead of an unknown error

Ask Birdie "What went wrong here?" with a recording link. Birdie calls birdie_mcp to fetch the recording, console logs and network errors, then reports the root cause and a suggested fix.

A professional with light brown hair, wearing a gray sweater, works intently at a computer screen in a dimly lit office.

Birdie cut our average resolution time in half. Instead of having endless back-and-forth with the customer, we watch the recording and know exactly what went wrong.

Alejo Saavedra Cortés, CX Operations Manager • Crunchtime

Support and engineering
finally see the same thing

The same recording. The same context. From the customer to your team.

Customers

Show the issue instead of explaining it. Now download, no account.

Support

No more guessing what the customer meant. Resolve with no back-and-forth.

Engineering

Skip the “cannot reproduce” loop. Get full context up front.

A sleek Birdie interface displayed within a browser, showcasing a data export process with a subtle error notification.

support team

engineering team

9:22 PM

support team

engineering team

9:22 PM

A desktop screen displays a Birdie dashboard with a "data_export.

support team

engineering team

9:22 PM

How support teams investigate issues with Birdie

It all starts with a

recording request

From a ticket

From an AI bot

From a ticket form

Skip the back-and-forth.

Let customers show the issue

Skip the back-and-forth.

Let customers show the issue

See exactly what happened

See exactly what happened

Turn the recordinginto action

Turn the recordinginto action

Resolve Directly

Escalate when needed

Investigate with Birdie MCP

Support and engineeringfinally see the same thing

Turn the recording
into action

Turn the recording
into action

Support and engineering
finally see the same thing