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Screen Recording
Cobrowsing
Custom Package

Monthly billing

Yearly billing

Save 20%

Free

0€

/forever
Get Started
  • For support teams < 3 agents
  • Up to 10 recordings per month
  • Zendesk, Intercom, Freshdesk, Freshchat, Jira Service Desk, Helpscout…
  • Other integrations (Slack & Zapier)
  • 30-days data retention
  • Role-based permission
  • Standard Support

Plus

95€

80€

/month
Start Free trial
Everything in Free and…
  • For support teams < 10 agents
  • Unlimited recordings
  • Unlimited data retention
  • Hide sensitive data
  • Remove Birdie branding
  • Priority Support

Business

Let’s talk

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Start Free trial
Everything in Plus and…
  • For support teams of any size
  • Network & console logs
  • AI summary
  • Auto data deletion
  • SAML SSO
  • Storage on your S3 bucket
  • Dedicated Account Manager
Compare plans

Monthly billing

Yearly billing

Save 20%

Free

0€

/forever
Get Started
  • 3 cobrowsing sessions per agent per month
  • Draw
  • Take control: click, scroll & type
  • Zendesk, Intercom, Freshdesk, Freshchat, Jira Service Desk, Helpscout…
  • Role-based permission
  • Standard Support

Plus

30€

25€

/seat /month
Start Free trial
Everything in Free and…
  • Unlimited sessions per agent per month
  • Hide sensitive data
  • Remove Birdie branding
  • Priority Support

Business

Let’s talk

most Popular
Contact us
Start Free trial
Everything in Plus and…
  • Console logs
  • Record sessions / Replay past sessions
  • Auto data deletion
  • SAML SSO
  • Dedicated Account Manager
Compare plans
If you have an interest in Screen Recording + Cobrowsing , please reach out to our team.

‍
Get a price estimate

TRUSTED BY 1,600+ SUPPORT TEAMS FROM STATUPS TO ENTERPRISES

Screen Recording
Cobrowsing
Features

Free

Plus

Business

General
Agents
Free
up to 3 agents
Plus
up to 10 agents
Business
unlimited
Incoming recordings
Free
10 per month
Plus
unlimited
Business
unlimited
Outgoing recordings
Free
unlimited
Plus
unlimited
Business
unlimited
Screen recordings retention
Free
30 days
Plus
unlimited
Business
unlimited
Network & console logs
Free
—
Plus
—
Business
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Custom branding
Add your logo
Free
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Plus
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Business
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Select background color
Free
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Plus
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Business
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Subdomain
Free
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Plus
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Business
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Remove Birdie branding
Free
—
Plus
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Business
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Powered by AI
AI Summary
Free
—
Plus
—
Business
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Recording transcript
Free
—
Plus
—
Business
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Language detection
Free
—
Plus
—
Business
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Analytics
Viewer insights
Free
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Plus
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Business
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Helpdesk tags
Free
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Plus
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Business
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Helpdesk integrations
Zendesk
Free
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Plus
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Business
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Intercom
Free
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Plus
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Business
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Jira Service Desk
Free
check icon
Plus
check icon
Business
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Freshdesk
Free
check icon
Plus
check icon
Business
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Freshchat
Free
check icon
Plus
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Business
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Helpscout
Free
check icon
Plus
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Business
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Other workflows
Forward recordings
Free
check icon
Plus
check icon
Business
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Web SDK
Free
check icon
Plus
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Business
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API
Free
—
Plus
—
Business
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Other integrations
Slack
Free
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Plus
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Business
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Zapier
Free
check icon
Plus
check icon
Business
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Screen recordings
Screen recording duration
Free
5 minutes
Plus
5 minutes
Business
5 minutes
Tag recordings
Free
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Plus
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Business
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How-to library
Free
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Plus
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Business
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Trim recordings
Free
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Plus
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Business
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Privacy and compliance
Hide sensitive data
Free
—
Plus
check icon
Business
check icon
Auto data deletion
Free
—
Plus
—
Business
check icon
Security & team management
Storage location
Free
US or EU
Plus
US or EU
Business
US or EU
Storage on your own S3 bucket
Free
—
Plus
—
Business
check icon
GDPR opt-in
Free
check icon
Plus
check icon
Business
check icon
Role-based permissions
Free
check icon
Plus
check icon
Business
check icon
Two-factor authentification
Free
—
Plus
check icon
Business
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Secure recording access
Free
—
Plus
check icon
Business
check icon
Remote log-out
Free
—
Plus
check icon
Business
check icon
Google SSO
Free
check icon
Plus
check icon
Business
check icon
SAML SSO
Free
—
Plus
—
Business
check icon
SCIM/User provisioning
Free
—
Plus
—
Business
check icon
Support and services
Channels
Free
Email, Live chat
Plus
Email, Live chat
Business
Email, Live chat, video calls
Support
Free
Standard
Plus
Standard
Business
Priority
Dedicated account manager
Free
—
Plus
check icon
Business
check icon
Tailored onboarding & education
Free
—
Plus
—
Business
check icon
Solution design
Free
—
Plus
—
Business
check icon
Free
Get Started
Start Free trial
Contact us
Screen Recording
Cobrowsing
Features

Free

Plus

Business

General
Agents
Free
unlimited
Plus
unlimited
Business
unlimited
CoBrowsing sessions
Free
3 per agent per month
Plus
unlimited
Business
unlimited
Capture console logs
Free
—
Plus
—
Business
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Record coBrowsing sessions
Free
—
Plus
—
Business
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Actions
Draw
Free
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Plus
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Business
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Click
Free
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Plus
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Business
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Scroll
Free
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Plus
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Business
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Type
Free
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Plus
check icon
Business
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Call embed
Audio Call
Free
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Plus
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Business
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Video Call
Free
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Plus
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Business
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Screen Sharing
Free
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Plus
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Business
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Custom branding
Remove Birdie branding
Free
—
Plus
check icon
Business
check icon
Helpdesk integrations
Zendesk
Free
check icon
Plus
check icon
Business
check icon
Intercom
Free
check icon
Plus
check icon
Business
check icon
Jira Service Desk
Free
check icon
Plus
check icon
Business
check icon
Freshdesk
Free
check icon
Plus
check icon
Business
check icon
Freshchat
Free
check icon
Plus
check icon
Business
check icon
Helpscout
Free
check icon
Plus
check icon
Business
check icon
Privacy and compliance
Hide sensitive data
Free
—
Plus
check icon
Business
check icon
Auto data deletion
Free
—
Plus
—
Business
check icon
Security & team management
Storage location
Free
US or EU
Plus
US or EU
Business
US or EU
GDPR opt-in
Free
check icon
Plus
check icon
Business
check icon
Role-based permissions
Free
check icon
Plus
check icon
Business
check icon
Two-factor authentification
Free
—
Plus
check icon
Business
check icon
Remote log-out
Free
—
Plus
check icon
Business
check icon
Google SSO
Free
check icon
Plus
check icon
Business
check icon
SAML SSO
Free
—
Plus
—
Business
check icon
SCIM/User provisioning
Free
—
Plus
—
Business
check icon
Support and services
Channels
Free
Email, Live chat
Plus
Email, Live chat
Business
Email, Live chat, video calls
Support
Free
Standard
Plus
Standard
Business
Priority
Dedicated account manager
Free
—
Plus
check icon
Business
check icon
Tailored onboarding & education
Free
—
Plus
—
Business
check icon
Solution design
Free
—
Plus
—
Business
check icon
Service Level Agreements
Free
—
Plus
—
Business
check icon
Free
Get Started
Start Free trial
Contact us

Frequently asked questions

We’re here to help with any questions you have about plans, pricing, and supported features
What is a “seat”?
Can I cancel my plan anytime?
Is tax included in all the prices?
How to get in touch with Sales or Support?
Our north start is customer satisfaction and this is a great addition to our tech stack.

Joelle Lapointe

VP of Customer Experience & Operations ✦ Amilia
Birdie has truly been a game changer for the way our team offers support!

Bianca Leger

Product Support Team Lead ✦ Aula
We are having a great experience with Birdie!! The integration with our helpdesk is seamless and it really helps us having happier customer!

Alejo Saavedra Cortes

Senior Support Specialist ✦ Zenput

Ready to provide
outstanding support?

Get Started
Book a demo
Discover a new way to accelerate ticket resolution and delight customers.

Solutions

Integrations

Zendesk
Intercom
Jira
Helpscout
Freshdesk
Freshchat

About

Legal

© Birdie. All rights reserved.
Screen Recording
Let your customers record their screens so you understand clearly their request.
Zendesk
Intercom
Jira
Helpscout
Freshdesk
Freshchat

Zest

Welcome! Zest evolves to Birdie
Same product, same team but bigger ambition