One flat price for your
whole support team
Everyone else in your company uses Birdie free.
Team recordings
included on every plan
Record your own screen to send how-to videos for customers or capture issues in one click for engineers. Free for your whole company, on top of everything above.
Unlimited team recordings
Draw & annotate
Console & network logs
15 min recording length
Blur sensitive data
Trim & edit
You have questions?
We have answers.
How does Birdie’s pricing work?
Birdie has one flat price based on the size of your entire support team. Everyone else, including engineering, product, and QA, can access Birdie and watch recordings at no additional cost.
Do you charge per seat?
No. Birdie doesn't use seats. Your whole company can access your Birdie workspace. You only pay for your support team.
Who counts toward my support team size?
Everyone whose role is supporting your customers. For example, if your team is 1 head of support, 2 team leads, 11 support engineers (level 1, level 2, and so on), and a support operations team of 4, your entire support team is 18 people, so you're in the 11–20 tier.
Can I cancel my plan anytime?
Yes, anytime.
Where are my recordings stored?
You choose where your recordings are stored on Birdie's servers, in either Europe (Paris) or North America (US, Ohio). On Enterprise, you can also store recordings in your own infrastructure, such as AWS, Google Cloud, or Azure.