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Screen Recording

Monthly billing

Yearly billing

Save 20%

Free

0€

/forever
Get Started
  • For support teams < 3 agents
  • Up to 10 recordings per month
  • Zendesk, Intercom, Salesforce Service Cloud, Freshdesk, Freshchat, Jira Service Desk, Helpscout…
  • Other integrations (Slack & Zapier)
  • 30-days data retention
  • Role-based permission
  • Standard Support

Plus

95€

80€

/month
Start Free trial
Everything in Free and…
  • For support teams < 10 agents
  • Unlimited recordings
  • Unlimited data retention
  • Hide sensitive data
  • Remove Birdie branding
  • Recodings privacy settings
  • Priority Support

Business

Let’s talk

most Popular
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Start Free trial
Everything in Plus and…
  • For support teams of any size
  • Network & console logs
  • AI summary
  • Auto data deletion
  • SAML SSO &SCIM provisioning
  • Storage on your S3 bucket
  • Dedicated Account Manager
Compare plans

TRUSTED BY 2,500+ TEAMS FROM STARTUPS TO ENTERPRISES

Screen Recording
Features

Free

Plus

Business

General
Agents
Free
up to 3 agents
Plus
up to 10 agents
Business
unlimited
Incoming recordings
Free
10 per month
Plus
unlimited
Business
unlimited
Outgoing recordings
Free
unlimited
Plus
unlimited
Business
unlimited
Screen recordings retention
Free
30 days
Plus
unlimited
Business
unlimited
Network & console logs
Free
—
Plus
—
Business
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Custom branding
Add your logo
Free
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Plus
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Business
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Select background color
Free
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Plus
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Business
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Subdomain
Free
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Plus
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Business
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Remove Birdie branding
Free
—
Plus
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Business
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Powered by AI
AI Summary
Free
—
Plus
—
Business
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Recording transcript
Free
—
Plus
—
Business
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Language detection
Free
—
Plus
—
Business
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Analytics
Viewer insights
Free
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Plus
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Business
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Helpdesk tags
Free
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Plus
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Business
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Helpdesk integrations
Zendesk
Free
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Plus
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Business
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Intercom
Free
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Plus
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Business
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Salesforce Service Cloud
Free
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Plus
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Business
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Freshdesk
Free
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Plus
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Business
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Freshchat
Free
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Plus
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Business
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Jira Service Desk
Free
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Plus
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Business
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HelpScout
Free
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Plus
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Business
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Other workflows
Forward Recordings
Free
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Plus
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Business
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Web SDK
Free
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Plus
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Business
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API
Free
—
Plus
—
Business
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Other integrations
Slack
Free
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Plus
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Business
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Zapier
Free
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Plus
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Business
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Screen recordings
Screen recording duration
Free
5 minutes
Plus
5 minutes
Business
5 minutes
Tags for analytics
Free
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Plus
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Business
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How-to Library
Free
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Plus
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Business
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Trim Recordings
Free
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Plus
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Business
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Privacy and compliance
Hide Sensitive Data
Free
—
Plus
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Business
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Auto Data Deletion
Free
—
Plus
—
Business
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Security & team management
Storage Location
Free
US or EU
Plus
US or EU
Business
US or EU
Storage on your own S3 bucket
Free
—
Plus
—
Business
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GDPR opt-in
Free
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Plus
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Business
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Role-Based Permissions
Free
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Plus
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Business
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Two-Factor Authentication
Free
—
Plus
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Business
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Recordings Privacy Settings
Free
—
Plus
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Business
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Remote log-out
Free
—
Plus
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Business
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Google SSO
Free
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Plus
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Business
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SAML SSO
Free
—
Plus
—
Business
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SCIM/User Provisioning
Free
—
Plus
—
Business
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Support and services
Channels
Free
Email, Live chat
Plus
Email, Live chat
Business
Email, Live chat, video calls
Support
Free
Standard
Plus
Standard
Business
Priority
Dedicated Account Manager
Free
—
Plus
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Business
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Tailored Onboarding & Education
Free
—
Plus
—
Business
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Solution Design
Free
—
Plus
—
Business
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Free
Get Started
Start Free trial
Contact us
Screen Recording
Cobrowsing
Features

Free

Plus

Business

General
Agents
Free
unlimited
Plus
unlimited
Business
unlimited
CoBrowsing sessions
Free
3 per agent per month
Plus
unlimited
Business
unlimited
Capture console logs
Free
—
Plus
—
Business
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Record coBrowsing sessions
Free
—
Plus
—
Business
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Actions
Draw
Free
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Plus
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Business
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Click
Free
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Plus
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Business
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Scroll
Free
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Plus
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Business
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Type
Free
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Plus
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Business
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Call embed
Audio Call
Free
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Plus
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Business
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Video Call
Free
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Plus
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Business
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Screen Sharing
Free
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Plus
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Business
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Custom branding
Remove Birdie branding
Free
—
Plus
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Business
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Helpdesk integrations
Zendesk
Free
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Plus
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Business
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Intercom
Free
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Plus
check icon
Business
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Jira Service Desk
Free
check icon
Plus
check icon
Business
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Freshdesk
Free
check icon
Plus
check icon
Business
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Freshchat
Free
check icon
Plus
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Business
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Helpscout
Free
check icon
Plus
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Business
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Privacy and compliance
Hide sensitive data
Free
—
Plus
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Business
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Auto data deletion
Free
—
Plus
—
Business
check icon
Security & team management
Storage location
Free
US or EU
Plus
US or EU
Business
US or EU
GDPR opt-in
Free
check icon
Plus
check icon
Business
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Role-based permissions
Free
check icon
Plus
check icon
Business
check icon
Two-factor authentification
Free
—
Plus
check icon
Business
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Remote log-out
Free
—
Plus
check icon
Business
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Google SSO
Free
check icon
Plus
check icon
Business
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SAML SSO
Free
—
Plus
—
Business
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SCIM/User provisioning
Free
—
Plus
—
Business
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Support and services
Channels
Free
Email, Live chat
Plus
Email, Live chat
Business
Email, Live chat, video calls
Support
Free
Standard
Plus
Standard
Business
Priority
Dedicated account manager
Free
—
Plus
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Business
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Tailored onboarding & education
Free
—
Plus
—
Business
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Solution design
Free
—
Plus
—
Business
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Service Level Agreements
Free
—
Plus
—
Business
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Free
Get Started
Start Free trial
Contact us

Frequently asked questions

We’re here to help with any questions you have about plans, pricing, and supported features
What is a “seat”?
Can I cancel my plan anytime?
Is tax included in all the prices?
How to get in touch with Sales or Support?
Our north start is customer satisfaction and this is a great addition to our tech stack.

Joelle Lapointe

VP of Customer Experience & Operations ✦ Amilia
Birdie has truly been a game changer for the way our team offers support!

Bianca Leger

Product Support Team Lead ✦ Aula
We are having a great experience with Birdie!! The integration with our helpdesk is seamless and it really helps us having happier customer!

Alejo Saavedra Cortes

Senior Support Specialist ✦ Zenput

Ready to provide
outstanding support?

Get Started
Book a demo
Discover a new way to accelerate ticket resolution and delight customers.

Solutions

Integrations

Zendesk
Intercom
Jira
Help Scout
Freshdesk
Freshchat

About

Legal

© Birdie. All rights reserved.
Screen Recording
Let your customers record their screens so you understand clearly their request.
Zendesk
Intercom
Jira
Help Scout
Freshdesk
Freshchat

Zest

Welcome! Zest evolves to Birdie
Same product, same team but bigger ambition