Choose the plan that work for you

Start with a single solution or create a custom package

Monthly billing

Yearly billing

Save 20%

Free

0€

/forever
  • For support teams < 3 agents
  • Up to 10 recordings per month
  • Zendesk, Intercom, Salesforce Service Cloud, Freshdesk, Freshchat, Jira Service Desk, Helpscout…
  • Other integrations (Slack & Zapier)
  • 30-days data retention
  • Role-based permission
  • Standard Support

Plus

95€

80€

/month
Everything in Free and…
  • For support teams < 10 agents
  • Unlimited recordings
  • Unlimited data retention
  • Hide sensitive data
  • Remove Birdie branding
  • Recodings privacy settings
  • Priority Support

Business

Let’s talk

most Popular
Everything in Plus and…
  • For support teams of any size
  • Network & console logs
  • AI summary
  • Auto data deletion
  • SAML SSO &SCIM provisioning
  • Storage on your S3 bucket
  • Dedicated Account Manager
Compare plans

Monthly billing

Yearly billing

Save 20%

Free

0€

/forever
  • 3 cobrowsing sessions per agent per month
  • Draw
  • Take control: click, scroll & type
  • Zendesk, Intercom, Freshdesk, Freshchat, Jira Service Desk, Helpscout…
  • Role-based permission
  • Standard Support

Plus

30€

25€

/seat /month
Everything in Free and…
  • Unlimited sessions per agent per month
  • Hide sensitive data
  • Remove Birdie branding
  • Priority Support

Business

Let’s talk

most Popular
Everything in Plus and…
  • Console logs
  • Record sessions / Replay past sessions
  • Auto data deletion
  • SAML SSO
  • Dedicated Account Manager
Compare plans
If you have an interest in Screen Recording + Cobrowsing , please reach out to our team.

TRUSTED BY 1,600+ SUPPORT TEAMS FROM STATUPS TO ENTERPRISES

Features

Free

Plus

Business

General
Agents
Free
up to 3 agents
Plus
up to 10 agents
Business
unlimited
Incoming recordings
Free
10 per month
Plus
unlimited
Business
unlimited
Outgoing recordings
Free
unlimited
Plus
unlimited
Business
unlimited
Screen recordings retention
Free
30 days
Plus
unlimited
Business
unlimited
Network & console logs
Free
Plus
Business
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Custom branding
Add your logo
Free
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Plus
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Business
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Select background color
Free
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Plus
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Business
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Subdomain
Free
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Plus
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Business
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Remove Birdie branding
Free
Plus
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Business
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Powered by AI
AI Summary
Free
Plus
Business
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Recording transcript
Free
Plus
Business
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Language detection
Free
Plus
Business
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Analytics
Viewer insights
Free
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Plus
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Business
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Helpdesk tags
Free
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Plus
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Business
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Helpdesk integrations
Zendesk
Free
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Plus
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Business
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Intercom
Free
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Plus
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Business
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Salesforce Service Cloud
Free
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Plus
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Business
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Freshdesk
Free
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Plus
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Business
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Freshchat
Free
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Plus
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Business
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Jira Service Desk
Free
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Plus
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Business
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HelpScout
Free
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Plus
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Business
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Other workflows
Forward Recordings
Free
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Plus
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Business
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Web SDK
Free
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Plus
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Business
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API
Free
Plus
Business
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Other integrations
Slack
Free
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Plus
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Business
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Zapier
Free
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Plus
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Business
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Screen recordings
Screen recording duration
Free
5 minutes
Plus
5 minutes
Business
5 minutes
Tags for analytics
Free
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Plus
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Business
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How-to Library
Free
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Plus
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Business
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Trim Recordings
Free
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Plus
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Business
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Privacy and compliance
Hide Sensitive Data
Free
Plus
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Business
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Auto Data Deletion
Free
Plus
Business
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Security & team management
Storage Location
Free
US or EU
Plus
US or EU
Business
US or EU
Storage on your own S3 bucket
Free
Plus
Business
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GDPR opt-in
Free
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Plus
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Business
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Role-Based Permissions
Free
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Plus
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Business
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Two-Factor Authentication
Free
Plus
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Business
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Recordings Privacy Settings
Free
Plus
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Business
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Remote log-out
Free
Plus
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Business
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Google SSO
Free
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Plus
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Business
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SAML SSO
Free
Plus
Business
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SCIM/User Provisioning
Free
Plus
Business
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Support and services
Channels
Free
Email, Live chat
Plus
Email, Live chat
Business
Email, Live chat, video calls
Support
Free
Standard
Plus
Standard
Business
Priority
Dedicated Account Manager
Free
Plus
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Business
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Tailored Onboarding & Education
Free
Plus
Business
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Solution Design
Free
Plus
Business
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Features

Free

Plus

Business

General
Agents
Free
unlimited
Plus
unlimited
Business
unlimited
CoBrowsing sessions
Free
3 per agent per month
Plus
unlimited
Business
unlimited
Capture console logs
Free
Plus
Business
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Record coBrowsing sessions
Free
Plus
Business
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Actions
Draw
Free
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Plus
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Business
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Click
Free
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Plus
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Business
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Scroll
Free
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Plus
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Business
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Type
Free
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Plus
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Business
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Call embed
Audio Call
Free
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Plus
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Business
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Video Call
Free
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Plus
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Business
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Screen Sharing
Free
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Plus
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Business
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Custom branding
Remove Birdie branding
Free
Plus
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Business
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Helpdesk integrations
Zendesk
Free
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Plus
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Business
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Intercom
Free
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Plus
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Business
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Jira Service Desk
Free
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Plus
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Business
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Freshdesk
Free
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Plus
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Business
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Freshchat
Free
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Plus
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Business
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Helpscout
Free
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Plus
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Business
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Privacy and compliance
Hide sensitive data
Free
Plus
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Business
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Auto data deletion
Free
Plus
Business
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Security & team management
Storage location
Free
US or EU
Plus
US or EU
Business
US or EU
GDPR opt-in
Free
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Plus
check icon
Business
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Role-based permissions
Free
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Plus
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Business
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Two-factor authentification
Free
Plus
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Business
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Remote log-out
Free
Plus
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Business
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Google SSO
Free
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Plus
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Business
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SAML SSO
Free
Plus
Business
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SCIM/User provisioning
Free
Plus
Business
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Support and services
Channels
Free
Email, Live chat
Plus
Email, Live chat
Business
Email, Live chat, video calls
Support
Free
Standard
Plus
Standard
Business
Priority
Dedicated account manager
Free
Plus
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Business
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Tailored onboarding & education
Free
Plus
Business
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Solution design
Free
Plus
Business
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Service Level Agreements
Free
Plus
Business
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Frequently asked questions

We’re here to help with any questions you have about plans, pricing, and supported features
Our north start is customer satisfaction and this is a great addition to our tech stack.

Joelle Lapointe

VP of Customer Experience & Operations ✦ Amilia
Birdie has truly been a game changer for the way our team offers support!

Bianca Leger

Product Support Team Lead ✦ Aula
We are having a great experience with Birdie!! The integration with our helpdesk is seamless and it really helps us having happier customer!

Alejo Saavedra Cortes

Senior Support Specialist ✦ Zenput

Ready to provide
outstanding support?