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Transforming support by turning confusion into clarity

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Support That Drives Connection, Not Confusion

Customer Support is no longer just a service—it’s a competitive edge.
AI and automation have transformed how low-effort tickets are handled, but when complex, high-effort issues arise, the reality is simple: it still comes down to humans to solve them.

And yet, the tools designed to support those moments haven’t evolved. Agents are stuck asking, “What do you see?” Customers struggle to explain. And support teams are left navigating endless back-and-forth instead of delivering real solutions.

We believe the tools should work as hard as your team does—bringing clarity to complexity, empowering agents to resolve issues faster, and delivering the human connection customers deserve.

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Introducing Birdie

Built exclusively for modern support teams, Birdie eliminates guesswork and helps agents focus on what matters: solving problems, not chasing context. Here’s how Birdie changes the game:

• Let customers show the issue. Request screen recordings directly from your helpdesk. Customers record their screens effortlessly—no downloads, no barriers.
• Solve with precision. Agents receive clear, actionable recordings to diagnose and resolve issues faster, with no wasted time or effort.
• Collaborate effortlessly. Escalate recordings with full context to Level 2 teams or developers, ensuring faster and more accurate resolutions.
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Why Birdie is different?

Unlike generic tools, Birdie was built for the unique challenges of support. It integrates directly into your helpdesk, fitting seamlessly into your existing workflows, so your team can request, review, and escalate recordings without missing a beat.

Birdie isn’t just a tool—it’s how support teams reclaim their time, reduce friction, and create standout customer experiences.

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Our Vision

We’re here to redefine support as a strategic advantage for modern SaaS companies.

At Birdie, we imagine a world where:

• Every complex issue is resolved with confidence, not frustration.
• Support agents are equipped with tools that empower, not hinder, their performance.
• Customers feel seen, heard, and supported—every single time.

Birdie bridges the gap between confusion and clarity, between problems and solutions.

Because when support teams thrive, customers do too.

Birdie makes support seamless, impactful, and human—just as it should be.

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— Max & JB 💙

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