View and interact with your customer's screen

Start a Cobrowsing session right from your existing helpdesk, either for troubleshooting or providing guidance. No download required.
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Watch feature

See your customer’s screen in real time

Visually guide your customers over phone or live chat.
- no download required

Scroll, click, and type on behalf of your customer

With your customer’s permission, agents may annotate the screen or take control of your webapp.
Collaborate feature
Call feature

Jump on a live call if needed

Talk to your customers directly on your webapp.

Works with all modern browsers

Screen share in seconds with any user regardless of browser or operating system.

No download required

Your customers don’t need to install or download anything. Ideal for non tech savvy customers. No more frustration.

Enterprise-grade compliance

GDPR & CCPA Ready, SOC 2 Type II in-progress, HIPAA Compliant

Game changing support for SaaS companies*


Improvement in

Time to Resolution


Improvement in

First Contact Resolution


Improvement in

Customer Effort Score

1 hour


Per agent per day

* based on real customer stories

Why support teams use Birdie

First contact resolution
Escalation rate

Tier 1 support reps at Jeena were struggling to understand customer requests. Mainly because customers didn’t explain things clearly, and also because their product is highly customizable. Therefore, (1) they were having unnecessary back-and-forths with customers, and (2) they escalated many tickets to Tier 2 when they didn't have to.

Since installing Birdie, reps can see what’s going on, which clears up all confusion. As a result, First Contact Resolution improved by 105%, and Escalation Rate decreased from 18% to 11,5%.


50 - 100 employees


Accelerate Resolution
Customer Effort Score

The support team at Terminus solicited customers too much, especially when troubleshooting. Walking customers through that process can be a high-effort and unpleasant experience. As a result, they had a poor Customer Effort Score (70%).

They added Birdie 3 months ago and improved their CES from 70% to 88%. Additionally, Birdie helps them provide outstanding customer service to customers in the APAC region, since they do not yet offer support across all time zones.


100 - 500 employees


Delight Customers
Cost per Ticket
Replies per resolution

Stories was experiencing a strong increase in the number of tickets but the company was facing tough financial times. Marie, Head of Support, got asked by the CEO to reduce the cost per ticket with two conditions: (1) don’t deteriorate their current support metrics, and (2) don’t lay off anyone. As the Ticket Deflection Rate was already excellent, she decided to focus on reducing the Number of Replies.

After using Birdie for a month, her median number of replies per resolution got divided by two. As a result, she was able to lower the cost per ticket from $22 to $19.


10 - 50 employees


Save Money
Resolution time
Time saved

At Waystar, agents spent 70% of their time on 10% of tickets. After a quick analysis, it appears that the reps were devoting most of their time and energy to tracing and reproducing bugs.

Since they installed Birdie, (1) customers can explain complicated issues much easier, (2) reps can easily reproduce the bug by following the exact same steps, and (3) reps can escalate all the info to an engineer in one link, including the browser console information. As a result, Birdie saved each agent one extra hour per day, allowing them to close more tickets, which also improved resolution time by 60%.


1000+ employees


Ease Troubleshooting

Enterprise grade security




Privacy and security are top of mind for us at Birdie.

With Birdie’s end-to-end approach to data security, privacy, and control, our solution includes tools that empower your teams to achieve compliance with confidence and security infrastructure that keeps your data safe.

Birdie is freaking fantastic. We’ve got some great comments from our clients as well. It has saved us lots of time and lowered the number of questions we need to ask to troubleshoot a bug.

Lauren Bougie

Manager of Customer Care ✦ Amilia
We are having a great experience with Birdie!! The integration with our helpdesk is seamless and it really helps us having happier customer!

Alejo Saavedra Cortes

Senior Support Specialist ✦ Zenput
Birdie has truly been a game changer for the way our team offers support!

Bianca Leger

Product Support Team Lead ✦ Aula

Birdie integrates with your current helpdesk

Ready to level up your support experience?

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