Solve complex customer issues in 5 minutes

Solve complex customer issues in 5 minutes

Cut down on the back-and-forth between agents and customers, understand clearly what’s going on, and close tickets 10x faster.

We work fine with

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30,000 AGENTS ACROSS 1,500+ SUPPORT TEAMS CHOOSE BIRDIE

Customers  ❤️ Birdie

Outstanding 1-1 customer support

Discover a better way to accelerate resolution and delight customers.
Screen Recording
ASYNCHRONOUS

Get screen recordings
from customers

Understanding what’s happening to a user is time and energy consuming. Let them show it to you by recording their screen – no download required.
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Screen Recording Illustration
Cobrowsing Illustration
Cobrowsing
Live

Cobrowsing

Sometimes you need to talk in real time either to resolve a complex issue or onboard a user. See their Screen, draw on, request control – no download required.
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Access Console Logs

Troubleshoot faster by getting your customer logs pain-free. It's a game changer when you need to escalate the case.

Hide sensitive data

Automatically hide any sensitive data in your webapp. Build trust with your customers and stay compliant with your company policies.

No download required

Your customers don’t need to install anything. Ideal for customers who are not tech savvy or have high security requirements.

Just look at
the results*

How Support teams benefit from Birdie superpowers

+ 155%

Improvement in

Time to Resolution

+ 22%

Improvement in

Customer Effort Score

- 38%

Reduction in

Customer Escalations

1 hour

Saved

per agent per day

* based on real customer success stories
Our north start is customer satisfaction and this is a great addition to our tech stack.

Joelle Lapointe

VP of Customer Experience & Operations ✦ Amilia
Birdie has truly been a game changer for the way our team offers support!

Bianca Leger

Product Support Team Lead ✦ Aula
We are having a great experience with Birdie!! The integration with our helpdesk is seamless and it really helps us having happier customer!

Alejo Saavedra Cortes

Senior Support Specialist ✦ Zenput

Enterprise grade security

Enterprise

grade

security

Privacy and security are top of mind for us at Birdie.

Birdie’s end-to-end approach to data security, privacy, and control, includes tools that empower your teams to achieve compliance with confidence, as well as a security infrastructure that keeps your data safe.

Birdie integrates with your current helpdesk

How support teams use Birdie

Support tier I

Resolve tickets faster

Size

50 - 100 employees

Helpdesk

Zendesk
Support tier I
Support tier II

Here’s how Agorapulse drove a 35% improvement in resolving tickets faster

Size

50 - 100 employees

Helpdesk

Zendesk
Support tier I
Support tier II

Here’s how Agorapulse drove a 35% improvement in resolving tickets faster

Size

50 - 100 employees

Helpdesk

Zendesk
Support tier I
Support tier II

Here’s how Agorapulse drove a 35% improvement in resolving tickets faster

Size

50 - 100 employees

Helpdesk

Zendesk

Level up how you serve your customers