Solve complex customer issues in 5 minutes

Cut down on the back-and-forth between agents and customers, understand clearly what’s going on, and close tickets 10x faster.

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We work fine with

30,000 AGENTS ACROSS 1,500+ SUPPORT TEAMS CHOOSE BIRDIE

Customers ❤️ Birdie

Outstanding 1-1 customer support

Discover a better way to accelerate resolution and delight customers.

Screen Recording

ASYNCHRONOUS

Get screen recordings
from customers

Understanding what’s happening to a user is time and energy consuming. Let them show it to you by recording their screen – no download required.

Cobrowsing

Live

Cobrowsing

Sometimes you need to talk in real time either to resolve a complex issue or onboard a user. See their Screen, draw on, request control – no download required.

Just look at
the results*

How Support teams benefit from Birdie superpowers

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+ 155%

Improvement in

Time to Resolution

+ 22%

Improvement in

Customer Effort Score

- 38%

Reduction in

Customer Escalations

1 hour

Saved

per agent per day

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* based on real customer success stories

Our north start is customer satisfaction and this is a great addition to our tech stack.

Joelle Lapointe

VP of Customer Experience & Operations ✦ Amilia

Birdie has truly been a game changer for the way our team offers support!

Bianca Leger

Product Support Team Lead ✦ Aula

We are having a great experience with Birdie!! The integration with our helpdesk is seamless and it really helps us having happier customer!

Alejo Saavedra Cortes

Senior Support Specialist ✦ Zenput

Enterprise grade security

Enterprise

grade

security

Privacy and security are top of mind for us at Birdie.

Birdie’s end-to-end approach to data security, privacy, and control, includes tools that empower your teams to achieve compliance with confidence, as well as a security infrastructure that keeps your data safe.

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