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Request screen recordings from Zendesk and see them directly in the conversation

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Zendesk

Zendesk.com

/app

A smiling man with glasses and a beard stands before a majestic snow-capped mountain under a clear blue sky, embodying a.
A Birdie screen recording integration shows a chat conversation with options to request or send a recording, enhancing.
A Birdie screen recording integration showing a chat interface with a user requesting help and a recording option.

Trusted by 2500+ support teams around the world

Trusted by 2500+ support teams around the world

Trusted by 2500+ support teams around the world

It all starts with a

recording request

Request a screen recording from any support workflow

From a ticket

Hey, I’m facing an issue with my form submission, it doesn’t work and freezes my window.
Can you record your screen so we can see what’s happening ?
Recording link →

Ask for a screen recording from an existing ticket

From Zendesk AI agent

Easily build custom-made automation scenarios

From a ticket form

How can we help ?
I’m facing an issue with my...
Show us with a video
Record my screen
form

Let customers record their issue when submitting a ticket

See exactly what happened

See exactly what happened

Every recording includes the context behind the issue

Every recording includes

the context behind the issue

Transcript

Transcript

Repro steps

Repro steps

Network

Network

Console

Console

Informations

Informations

Browser
File
Edit
View
Go
Window
Help
12:43 PM
Browser window showing an email and description input fields with a 'save changes' button
Unknown ErrorThe form submission has failed, please contact an administrator..
Chrome
0:13
0:24
TranscriptRepro stepsNetworkConsoleInfo
146{ }app.bundle.js
GET200
147{ }workspace
GET200
148{ }p
POST200
149{ }aee2c3faf.0000000.svg?X-Amz-Content-Sha25…
GET200
150{ }ac2bb5c3faf-preview.gif?X-Amz-Content-Sha25…
GET200
151{ }log?format=json&hasfast=true&authuser=0
POST200
152{ }me
POST422
153{ }log?format=json&error=1
POST200
154{ }sentry-ingest-js?api=envelope-xds
POST200
155{ }segmentio-sid-868815424470188481542447…
POST200
Headers - Status: 422 Unprocessable Entity
{
  "success": false,
  "error": "VALIDATION_FAILED",
  "field": "email",
  "message": "Email already in use by another account",
  "requestId": "req_kj82hd9s"
}
TranscriptRepro stepsNetworkConsoleInfo
150{ }ac2bb5c3faf-preview.gif?X-Amz-Content-Sha25…
GET200
151{ }log?format=json&hasfast=true&authuser=0
POST200
152{ }me
POST422
153{ }log?format=json&error=1
POST200
154{ }sentry-ingest-js?api=envelope-xds
POST200
155{ }segmentio-sid-868815424470188481542447…
POST200
Headers - Status: 422 Unprocessable Entity
{
  "success": false,
  "error": "VALIDATION_FAILED",
  "field": "email",
  "message": "Email already in use by another account",
  "requestId": "req_kj82hd9s"
}
Browser
File
Edit
View
Go
Window
Help
12:43 PM
Browser window showing a dashboard with email and description input fields, and a 'save changes' button
Unknown ErrorThe form submission has failed, please contact an administrator..
Chrome
0:13
0:24
TranscriptRepro stepsNetworkConsoleInfo
146{ }app.bundle.js
GET200
147{ }workspace
GET200
148{ }p
POST200
149{ }aee2c3faf.0000000.svg?X-Amz-Content-Sha25…
GET200
150{ }ac2bb5c3faf-preview.gif?X-Amz-Content-Sha25…
GET200
151{ }log?format=json&hasfast=true&authuser=0
POST200
152{ }me
POST422
153{ }log?format=json&error=1
POST200
154{ }sentry-ingest-js?api=envelope-xds
POST200
155{ }segmentio-sid-868815424470188481542447…
POST200
Headers - Status: 422 Unprocessable Entity
{
  "success": false,
  "error": "VALIDATION_FAILED",
  "field": "email",
  "message": "Email already in use by another account",
  "requestId": "req_kj82hd9s"
}
A soft, ethereal gradient of warm peach and subtle rose hues, fading into a gentle white glow evoking a serene Birdie.
A soft, ethereal gradient of warm peach and subtle rose hues, fading into a gentle white glow evoking a serene Birdie.

Turn the recording
into action

Turn the recording
into action

Whether you solve it yourself, ask AI, or involve engineering,
you have everything you need.

Whether you solve it yourself,

ask AI, or involve engineering,
you have everything you need.

Resolve Directly

Ticket #23412April 14th, 2026 - 7:34 PM
open
recording attached
John Doe
Acme SupportGot it, I cleaned up the duplicate email on our end. You should be able to save now.
Ticket #23412April 14th, 2026 - 7:34 PM
open
recording attached
John Doe
Acme SupportGot it, I cleaned up the duplicate email on our end. You should be able to save now.

Understand the issue and fix it without back-and-forth

Escalate when needed

[BUG-REPORT] Email won’t save on settings - user reportsupport-request
4
#139444 · x0rw opened 9 hours agocapture.acme.com/KjJu07tz
[BUG-REPORT] Email won’t save on settings - user report
support-request
4
#139444 · x0rw opened 9 hours agocapture.acme.com/KjJu07tz

Share with engineering a complete report they can act on

Investigate with Birdie MCP

Send the full context to Claude, ChatGPT, and more. Find the root cause. Suggest a fix.

Ask Birdie "What went wrong here?" with a recording link. Birdie calls birdie_mcp to fetch the recording, console logs and network errors, then reports the root cause and a suggested fix.
Ask Birdie "What went wrong here?" with a recording link. Birdie calls birdie_mcp to fetch the recording, console logs and network errors, then reports the root cause and a suggested fix.
Ask Birdie "What went wrong here?" with a recording link. Birdie calls birdie_mcp to fetch the recording, console logs and network errors, then reports the root cause and a suggested fix.
A person's hand with warm, natural skin tones hovers above a dark keyboard, illuminated by a soft cool blue light from a.

The best customer experience is the one that disappears, where technology gets out of the way and the conversation just flows.

The best customer experience is the one that disappears, where technology gets out of the way and the conversation just flows.

Sarah, support team

Sarah, support team