Security First

We take security very seriously here at Birdie.Like all relationships, we realize our relationship with you is built on trust. We went above and beyond to take the proper security precautions to help you trust us right from the beginning.

Birdie Security Docs

Blur sensitive data

Birdie automatically hides any sensitive data in your webapp. Build trust with your customers and stay compliant with your company policies.

Ask for user’s permission

Optionally enable the possibility for your customer to grant and revoke access to their screen.

With Birdie, we’ve cut our resolution time by 30% and reduced engineering escalations by half. It’s not just a tool—it’s a lifeline for support teams dealing with complex issues. Our whole team feels the difference.

Bianca Leger

Product Support Team Lead ✦ Aula

I was looking for a secure method for my team to help customers without logging into their production environments. Birdie minimizes the risk of security and privacy issues.

Jerry Ishmael

Client Support Team Manager ✦ TrackTik

We used to spend hours trying to piece together incomplete bug reports, going back and forth between support and engineering. With Birdie, our agents now send engineers everything they need in one go. It’s a game changer—our backlog is shrinking, and our engineers are thrilled.