With Birdie, we’ve cut our resolution time by 30% and reduced engineering escalations by half. It’s not just a tool—it’s a lifeline for support teams dealing with complex issues. Our whole team feels the difference.
I was looking for a secure method for my team to help customers without logging into their production environments. Birdie minimizes the risk of security and privacy issues.
We used to spend hours trying to piece together incomplete bug reports, going back and forth between support and engineering. With Birdie, our agents now send engineers everything they need in one go. It’s a game changer—our backlog is shrinking, and our engineers are thrilled.
Have questions or concerns? Get in touch with Birdie’s Security Team.