Security First

We take security very seriously here at Birdie.Like all relationships, we realize our relationship with you is built on trust. We went above and beyond to take the proper security precautions to help you trust us right from the beginning.
Birdie Security Docs

Secure by design

Birdie is committed to the security of our customers and their data. We provide two factor authentification and remote log out. [open websdk recorder]

Data  encryption

Data is encrypted in-transit using TLS 1.2+ and at-rest using an industry standard AES-256 encryption algorithm.

GDPR & CCPA compliance

At Birdie, we have worked to enhance our products, processes, and procedures to ensure our practices are GDPR and CCPA compliant.

Secure infrastructure

Birdie uses AWS for secure and resilient hosting. Data centers are monitored by 24×7 security, biometric scanning and are continuously certified across security and compliance frameworks.

Database permissions

Access to customer data is limited to authorized employees who require it for their job and data access is logged.

Vulnerability management

Birdie regularly scans production infrastructure, applications and networks for vulnerabilities using off-the-shelf tools to identify potential vulnerabilities that could impact our systems.
With Birdie, we’ve cut our resolution time by 30% and reduced engineering escalations by half. It’s not just a tool—it’s a lifeline for support teams dealing with complex issues. Our whole team feels the difference.

Bianca Leger

Product Support Team Lead ✦ Aula
I was looking for a secure method for my team to help customers without logging into their production environments. Birdie minimizes the risk of security and privacy issues.

Jerry Ishmael

Client Support Team Manager ✦ TrackTik
We used to spend hours trying to piece together incomplete bug reports, going back and forth between support and engineering. With Birdie, our agents now send engineers everything they need in one go. It’s a game changer—our backlog is shrinking, and our engineers are thrilled.

Alejo Saavedra Cortes

Senior Support Specialist ✦ Zenput

Contact Birdie’s security team

Have questions or concerns? Get in touch with Birdie’s Security Team.