Ever wondered why some customer support teams shine brilliantly, while others crumble under pressure?
One word: 👇
I've sat with a VP Support who has hired over 200 people and interviewed over 1500. And guess what? The secret sauce isn’t just in the hiring moment. It starts way before the first handshake or Zoom hello.
For all the Support leaders out there, buckle up! Your hiring blueprint begins with a well-crafted job description. And here’s why:
Reason 1: Clarity is King.
Drafting a comprehensive support job description isn’t just paperwork. It’s the roadmap. It crystallizes what you’re hunting for. Once you have that clarity, spotting the right fit becomes second nature. Be in that top 1% who doesn’t just fill roles but finds the right pieces to the puzzle.
Reason 2: First Impressions Matter.
Your job description isn’t just words on a page. It’s the gateway to your company’s soul. It showcases your vision, your ethos, and the leadership that steers the ship. If it doesn’t resonate with potential candidates, you’re losing out even before the game begins. Make them visualize a day in their life part of your support team. If you don’t paint that picture, who will?
Dive in with me, as we explore the magic of chatGPT in sculpting the ultimate support job description. One that doesn't just attract candidates, but compels the right talent to drop you that dream email 👇.
Well-crafted prompts play a vital role in helping ChatGPT effectively accomplish tasks.
It's important to ensure that they contain all the essential elements needed to achieve the desired outcome, just like this example (thanks again Guillaume 🙏)
You can copy this prompt here 👇
As I write these lines, Jordan Pollack is currently seeking to fill a Tier 2 Technical Support position. Let's take a look at what chatGPT has come up with:
As you can see, the document could be improved by writing follow-up prompts, but you already have a good understanding of how it can help.
I can assure you that such a job description can make a BIG difference.
By simply copy-pasting this prompt, you can accomplish in less than 5 minutes what people usually do in half a day.
✅ Start the hiring process by creating a clear job description, as it serves as a roadmap for finding the right candidates.
✅ Make your job description appealing to attract potential candidates, as it provides their first glimpse into your company.
✅ Utilize ChatGPT to draft your job description, as it can save you time and generate a high-quality output.
✅ Enhance your job description by using follow-up prompts with ChatGPT, as it helps add the necessary details.
✅ Include clear OKRs (Objectives and Key Results) in your job description to establish clear expectations for potential candidates.
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If you would like to provide feedback or send a message, you can email me at firstname.lastname@example.org
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Peace, Love & support ✌️