Privacy and security are top of mind for us at Birdie.
With Birdie’s end-to-end approach to data security, privacy, and control, our solution includes tools that empower your teams to achieve compliance with confidence and security infrastructure that keeps your data safe.
Every support rep knows the pain of ‘Can you ask the customer for more details?’ Birdie fixes that by capturing the full picture upfront. It’s saved us countless hours! Plus our customers love how easy it is to record their screen—it just works.
We used to spend hours trying to piece together incomplete bug reports, going back and forth between support and engineering. With Birdie, our agents now send engineers everything they need in one go. It’s a game changer—our backlog is shrinking, and our engineers are thrilled.
With Birdie, we’ve cut our resolution time by 30% and reduced engineering escalations by half. It’s not just a tool—it’s a lifeline for support teams dealing with complex issues. Our whole team feels the difference.
