Over the past 5 years, I've had the pleasure of interviewing more than 200 candidates for support positions.
One thing I've learned is that hiring the wrong person can be a frustrating waste of time, energy, and resources, especially in the support industry where agent turnover is high.
Unfortunately, asking the wrong interview questions can lead to hiring mistakes.
But here's some great news: you can use ChatGPT to generate effective interview questions based on a simple job description. This will help you avoid hiring mistakes and find the perfect superstar to join your support team.
I know several support leaders who have used this method to hire new teammates and it worked like a charm!
Well-written prompts are crucial for ChatGPT to complete tasks successfully.
It should include all the necessary elements to achieve the desired outcome, like this one (thanks Guillaume 🙏):
To make things easier, here's the prompt for you to copy 👇
Let me show you how Emma Auscher could use this prompt to find her next Enterprise Technical Support superstar:
And here are some of the results she gets from this prompt 👇
Now, you can generate fresh questions for every interview, tailored specifically for the candidate you want to hire
Keep in mind that asking the right questions is key to finding the perfect addition to your team.
And don't forget that a clear and comprehensive job description is essential to finding your next superstar team member.
Want to give your job descriptions a boost using ChatGPT? We have a prompt ready for you to use, which you can find here: 👉 here.
In conclusion, AI tools like ChatGPT can revolutionize your support hiring process, leading to more effective and efficient outcomes
Here are your action steps:
✅ Utilize ChatGPT for personalized interview questions.
✅ Fine-tune prompts for ChatGPT to get spot-on results.
✅ Infuse job descriptions with clear, specific details.
✅ Adapt interview questions for each individual candidate.
If you want to give feedback or simply send a love message 👉 you can e-mail me at email@example.com
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Peace, Love & Support ✌️